Member Engagement Strategies
When our Customer Service Member Reps get a member on the phone, Focus Care’sproven member outreach strategies and intelligent interviewing process, has resulted in a 78% conversion rate for our payer clients.
Robust National Provider Network
Focus Care has a robust national network of 11,000 providers nationwide (MDs, NPs, RNs, MSWs, LPNs) performing over 40,000 interactions per year. Focus Care’s fully staffed recruiting department recruits to the grassroots level making sure our providers are well versed in the community they serve.
Quality HCC Coding
Focus Care adheres to the highest clinical standards with our documentation and coding to ensure compliance and reduce risk. During bi-monthly external audits are accuracy rate for coding is 99.5%.
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