Open Positions
Overview
Focus Care, Inc. is a national company located just north of Boston, Massachusetts. We specialize in Medicare and Medicaid health risk assessments, care management and other nursing support services. Our Member Service Specialist (MSS) operate in a call center environment, dedicated to timely, thorough, and compassionate member care. In this structured inbound/outbound high call center environment, MSS are responsible for scheduling, data entry, provider relations for all lines of business.
Responsibilities
- As a member of Focus Care, you will be responsible for contacting members of various Health Plan Providers by phone to offer, explain, and ultimately schedule them for either Provider or at – Home Healthcare Based Appointments.
- Adjusting and Resetting appointment dates and times, as required
- Work diligently to meet department goals for productivity, quality, and overall success rate.
- Handle a high volume of outbound calls placed by our provided phone system, and fully explain the services offered to them.
- Handle a high volume of inbound calls to answer member questions as well as other customer service activities
- Return voicemail messages from members to schedule appointments as well as other customer service activities
- Follow approved scripting and talking guidelines when discussing healthcare-based appointments with members, ensure members understand and are comfortable with the information provided.
- Present a positive face to health plan members, and other members of the workforce.
- Leverage Focus Care Systems to maintain member information and appointment information accurately.
- Report member complaints and issues immediately through appropriate, company approved channels.
- Be responsible for the security and privacy of all protected health information that may be accessed during normal working hours.
- Be available, accessible, and accountable to work during established working hours. Follow support processes, comply with organizational structure and security standards, training, performance management routines, and remote monitoring policies.
Requirements
- A desire to work in a fast paced, efficient, and results oriented call center environment
- A strong work ethic and autonomy to stay on task, highly motivated to achieve productivity goals.
- Good communication skills, friendly and conversational with members.
- High level of discretion, ability to maintain confidentiality
- A willingness to comply with a fixed daily schedule, including start, break, lunch, and end times
- An ability to take direction and receive critical feedback
- A shown skillset with regards to Data Entry and Integrity of Data, proficiency with the MS Office Suite of applications.
- Ability to type on average 60 words per minute.
- Must display aptitude for critical thinking, as well as problem-solving acumen.
- Experience with mapping systems preferred
- Healthcare/sales experience preferred
- Previous customer service/ contact center experience preferred
- Must have verified internet service with a minimum download speed of 10 MBPS.
- Principals only. Recruiters, please don’t contact this job post.
- DO NOT contact us with unsolicited services or offers
JOB DESCRIPTION:
Looking for a way to use your clinical skills to help the Medicare population? Interested in making extra money for doing what you enjoy? Become a participating provider with Focus Care, Inc. We are a privately owned service company for Medicare Advantage Health Plans nationally. At Focus Care we are entirely dedicated to performing prospective evaluations for Medicare members using our own nurse practitioner employees.
Description :
Conduct in-home health risk assessments of Medicare Advantage members in order to assess members’ physical, psychosocial, and functional capabilities.
Benefits:
Providers receive a competitive per evaluation rate, are provided with supplies with which to conduct the assessments (blood pressure cuff, gloves, in accordance with project requirements), and are offered various travel and volume incentives for high volume activity. In addition, providers will receive liability coverage from Focus Care for the duration of the project.
Position Responsibilities:
- Effectively identify, evaluate, and addresses disease prevention and health promotion issues of the Medicare Advantage member while conducting in-home visits.
- Work in an independent and interdependent relationship with members of the Focus Care staff, which allows for consultation, collaboration, or referral.
- Responsible for the recognition of acute, chronic, and long-term healthcare issues.
- Educate patients and/or families about preventive care, medical issues, and use of prescribed medical treatments and/or medications.
- Maintains accurate, and confidential prospective evaluations.
- Identify specific disease processes of Medicare Advantage members, and provide patient education accordingly.
- Performing designated tests/evaluations including Required license or certification:
- Advanced Practice Registered Nurse (APRN)
Job Type:
- Part-time
Job Title:
- Field Staff- Provider for In-Home Prospective Member Evaluation Program
Required license or certification:
- Advanced Practice Registered Nurse (APRN)
Location:
- Various locations
Hours:
- Per Diem
Attention Nurse Practitioners…:
Looking for a way to use your clinical skills to help the Medicare population? Interested in making extra money for doing what you enjoy? Become a participating provider with Focus Care, Inc. We are a privately owned service company for Medicare Advantage Health Plans nationally.
Description:
Conduct in-home health risk assessments of Medicare Advantage members in order to assess members’ physical, psychosocial, and functional capabilities.
Benefits:
Providers receive a competitive per evaluation rate, are provided with supplies with which to conduct the assessments. Malpractice Coverage, paid training, scheduling and EMR system provided.
Position Responsibilities:
- Effectively identify, evaluate, and addresses disease prevention and health promotion issues of the Medicare Advantage member while conducting in-home visits.
- Each screening takes 1hr. on average and there is no prescribing
- Educate and counsel patient and family on any conditions identified during assessment and screening procedures.
- Obtain vital signs, measure BMI, review pharmacological therapy and conduct a physical examination
- Identify specific disease processes of Medicare Advantage members and provide patient education accordingly.
Requirements:
- Must have active Nurse Practitioner state license
- Must have active Nurse Practitioner Board Certification
- Must have valid state driver license and automobile insurance
- Knowledge of clinical standards of care
- Ability to complete and clear a background and credentialing screen
Job Type:
- Nurse Practitioner Opportunity in Virginia
Location:
- Various locations
Hours:
- Per Diem- Part time and Flexible: Set your own hours (visits can be scheduled 7 days a week)
Focus Care is offering a unique opportunity for physicians seeking a low-stress supplemental employment opportunity. If you are considering retirement, or are currently semi-retired or fully retired this could also be for you!
Overview:
Focus Care is a national company that specializes in In-Home Health Risk Assessments (HRAs) for Medicare Advantage members. We have been doing business in multiple states since 2008, and as our business continues to grow, we continue to seek out the ‘best of the best’ in Heath Care Providers.
Focus Care is looking for physicians who may be interested in picking up supplemental income. We utilize skilled Nurse Practitioners to perform in-home Health Risk Assessments of Medicare health plan members. Our collaborators over see our highly skilled Nurse Practitioners in the field as stated by state law. This is a Unique Opportunity for physician to earn extra income with no out of pocket expense to you, or your current practice situation.
We are looking for a licensed physician throughout Virginia to supervise our Nurse Practitioners. You will be directly responsible for reviewing 15% of our completed Health Risk Assessments to ensure that standards of care have been met or exceeded. This position only requires about 5-10 hours a month. Some of the wonderful benefits of becoming a consultant for Focus Care include but are not limited to.
- Generous compensation
- No prescribing of medications/no treatment/no diagnoses
- No office hours
An autonomous schedule - No on-call hours
- No travel
If you are interested in finding out more about Focus Care, please visit our website at www.focuscares.com.
If you would like to learn more about how to become a supervising physician,
Compensation: Full Time or Part Time, Competitive Pay, Flexible Scheduling
Plan, Provide and Support life skills training services to the Medicaid population by teaching members vital life skills to live on their own as they go through life changing circumstances including transitioning from an institutional setting to a home and community-based setting. The goal of the Life Skills Training program is to optimize independence by improving members physical, emotional, and economical independence in the community with or without supports. Life Skills Training is a Colorado Medicaid Waiver Program and may be provided in the client’s residence, in the community, or in a group living situation.
Position Responsibilities Include:
• One-on-one assessment and training with clients to increase skills needed to live independently
• Coaching and support of clients regarding a wide range of skills, such as:
- Self-care
- Task completion
- Communication and interpersonal skills
- Socialization
Sensory/motor skills - Mobility
- Community transportation skills
- Reduction/elimination of maladaptive behaviors
- Problem solving and critical thinking skills
- Budgeting and money management
- Household maintenance
- Time Management, scheduling, and appointment planning
- Self-esteem development
- Goal setting and decision making
- Conflict, anger, and stress management/resolution
- Computer and technology skills
- Emergency preparedness
- Nutrition and meal planning
• Modeling and role-playing learning activities
• Client advocacy and assistance with development of client self-advocacy and assertiveness
• Assistance with orientation and adjustment to new environment, system, or life change
Qualifications and Skills:
- Be at least 18 years of age with reliable transportation and valid drivers license
- 2 Years of consecutive relative experience
- Licensed health care professional with experience in providing functionally based assessments and skills training for individuals with disabilities preferred
Associates degree preferred but not required, depending on work experience
About Focus Care:
Focus Care, Inc is a privately-owned national healthcare services company that has been in business for more than 18 years. We identify and document high risk conditions of Medicare and Medicaid members to improve health outcomes and achieve accelerated reimbursement for health plans. Our leadership team and staff have demonstrated success in working with all health care programs, especially government programs (Medicaid, Medicare), risk adjustment, network development and care management. Since 2016 Focus Care has been established as a successful and trusted vendor with the State of Colorado Transition and Life Skills Programs.