Focus Care is dedicated solely to administering prospective on-site evaluations of health plan members. We are 100% accountable for the member encounter, assessment, diagnoses, and resulting documentation of health status and care plans.

Our core services include:

• Custom Design and Validation of Health Risk Assessments (HRAs)
• Recruiting, Certification, Staffing, Training and Oversight of Nurse Practitioners
• Provider and Member Communications
• Member Consent and Scheduling
• Member and Provider Call Center
• On-site Member Evaluations by Licensed Credentialed NPs
• HRA Documentation
• HCC Coding
• Data Quality Assurance
• Client Reporting
• Data Transfer and Retention

Focus Care’s goal is to deliver a personal and rewarding experience for every member. We are equipped and fully staffed to receive inbound member calls, and to monitor calls internally for quality and training purposes. Focus Care utilizes a rapid response system ensuring that each and every call is answered by a live representative within one minute; 24/7/365. Focus Care has the ability in our Boston office to handle live calls in English and Spanish and we also utilize ‘on-demand’ telephonic interpreter services for inbound calls. Our in- and out-bound call center is capable of scaling to meet the cyclical variations of the industry, and the changing requirements of our client base.